Terms and Conditions
The furniture store 123 (www.furniture123.eu) is operated by the company Polet d.o.o. from Slovenia, EU (hereinafter referred to as "the seller"). The General Terms and Conditions deal with the operation of the online furniture store www.furniture123.eu (hereinafter referred to as "the online store"), the rights of the user and the business relationship between the seller and the customer.
Access to information (summary of legislation)
The seller commits to always providing the following information to the user:
- the company's identification information (name and headquarters of the business, register number),
- contact information that enables the user quick and effective communication (e-mail, telephone),
- the essential characteristics of the provided goods or services (including after-sales services and warranties),
- product availability (any product or service offered on the site should be accessible within a reasonable time),
- the terms of delivery of the product or service (method, place and time of delivery),
- all prices must be clearly and unambiguously specified and must show whether they already include taxes and transport costs,
- the method of payment and delivery,
- temporal validity of the offer,
- the period within which it is possible to withdraw from the contract and conditions for withdrawal; moreover, information about potential costs of returning the product for the customer,
- an explanation of the appeal process, including full information of the customer relation office.
Payment Methods
The seller offers the following payment methods:
- Paypal Payment,
- credit card payment (Visa, Visa Electron, Mastercard, BA Maestro, American Express, Apple Pay),
- Bancontact (in Belgium only),
- iDEAL (in Netherlands only),
- SOFORT (in Germany, Austria and Belgium only),
- Giropay (in Germany only).
Prices
The prices shown in the online store are presented as retail prices. For the duration of the campaigns, the products show the promotional prices and savings in the form of a discount shown between the retail and the promotional price. All online store prices include VAT.
The prices apply in the case of payment by the payment methods and under the conditions mentioned above.
The seller will use their best endeavours to provide accurate prices, but it may still be the case that the price information is incorrect. In this case, or in the event that the price of an item changes during the processing of the order, the provider will notify the customer of the changes and allow the customer to cancel the purchase, and at the same time offer the customer a solution that provides mutual satisfaction.
The contract of sale between the seller and the customer is concluded at the moment when the customer receives an email confirming the order. From that moment on, all prices and other conditions are fixed and apply to both the seller and the customer.
Promotions
The seller will occasionally offer additional discounts, which can be obtained by entering the promotional code when ordering. Discount for correctly entered promotional code is calculated on the net price of the product (price excluding VAT). Only one promotional discount is considered when ordering. Promotional discounts do not add up, the maximum discount is applied.
Purchase procedure
Placing of the order
During the purchase process, the customer adds the products to the cart, chooses the method of delivery and payment and places the order. In the process, they give all the necessary information for the order (name, surname, address, telephone, email) and agrees to the conditions of purchase. The order is placed by clicking on the "Confirm and place an order" button. The customer will receive a summary of the order to their email address. After confirmation of the order, the order is recorded in the seller's system. Should the provider detect errors in the order, they join the right to inform the customer by e-mail or call him / her on the telephone number in order to make the correct adjustments to the order.
Order paid
When the seller receives payment, they issue an invoice and initiate the process of dispatching the goods through the delivery service or the process of preparing the goods for personal pickup, depending on which option the customer has chosen.
Order shipped
The ordered goods will be delivered within 2-6 business days after receiving the payment and will be delivered in accordance with the terms of the delivery service (usually the next business day from the day of pickup, except on weekends and public holidays).
When the seller dispatches the goods, they send an email to the customer, which includes the delivery information and the shipment number, information on how to deal with any damage during the delivery, as well as information on the return of the goods.
The seller shall also notify the customer by e-mail in the event that he / she has selected a personal pickup and informs the customer of the location and time of the pickup.
The purchase contract (order) is stored electronically on the seller's server. One copy of this contract is sent to the customer via email after order confirmation. If the customer wishes, a copy of the contract may be forwarded to them again by e-mail or by post in writing.
The right to withdraw from the purchase, the return of goods
According to the Consumer Protection Act, the customer has the right to inform the company within 14 days from the receipt of the goods that they are withdrawing from the contract without having to give a reason for their decision. The message is considered to be timely if the mail was sent within the specified time frame. The cost of returning the product is covered by the customer.
The customer must return the goods to the company within 14 days from the submission of the cancellation form available at this link. The customer can forward the completed form to the email address [email protected]. We will refund the amount of purchased products value (shipping costs will not be refunded) no later than 14 days with the same type of payment as used at the time of purchase, unless the use of another type of payment was explicitly required and the customer does not bear any costs as a result. For more detailed information on the return process please send an email to [email protected].
Returned goods must be undamaged and in the same quantity, with suitable (preferably original) packaging and invoice. Before mounting or assembling the goods, make sure that the goods actually suit you. In the following cases, we reserve the right to refund the customer a reduced amount of the purchase price, namely:
- if the goods are returned mounted or assembled - the purchase price is reduced by 25% of the value or at least 25 EUR,
- if the goods are returned visibly used or damaged - the purchase price is reduced by at least 30% of the value or at least 30 EUR (depending on the extent of the damage).
In order for the withdrawal procedure to run smoothly, we suggest that you:
- carefully open the package and store it unchanged,
- handle the received products carefully to avoid damage and scratches,
- take a look at the goods and see if it actually suits you,
- if the goods do not suit you, do not mount or assemble them, but return them in the original and undamaged packaging to avoid reducing the refund,
- in case you have ordered a larger number of identical products, we suggest that you open one product first, as it is enough to view one product to check the suitability of the goods.
If the purchase is carried out by a legal entity in EU, regardless of its legal organizational form or ownership, the terms of this Article shall not apply. In these and similar cases, we will treat any requests for the return of goods individually, taking into account all reasons and circumstances as much as possible.
Warranty
The consumer may exercise the guarantee for products in accordance with the Rules on goods for which a guarantee for faultless operation is issued (Official Gazette of the RS, No. 130/22).
For items, the warranty is valid for one year from the date of purchase, unless otherwise stated on the warranty card or invoice. The warranty is valid when the instructions on the warranty card are taken into account and when an invoice is submitted. For goods for which a mandatory guarantee is issued (e.g., furniture), the seller or manufacturer guarantees flawless operation within the guarantee period. If the goods do not meet the specifications in the guarantee certificate or advertising message, the consumer may first request the rectification of defects.
Warranty claims are handled by the importer of goods.
If the defects are not rectified within a total period of 30 days from the day the request was received, the period may be extended for a maximum of 15 days, about which the consumer must be notified in advance . If repair or replacement is not carried out within these periods, the consumer may request a refund of the full purchase price or a proportional reduction in the price.
The warranty shall cease to be valid in the case of negligent handling, improper use, mechanical damage or malfunction with the presence of force majeure. The warranty also expires if the product is remodelled or if the product is installed by an unauthorised person (in case of installation of goods by an authorised person, the invoice should be credited to the customer).
All costs for materials, spare parts, labor, and transport of products arising from the rectification of defects or replacement of goods under the guarantee are covered by the importer of goods.
Legal Guarantee of Conformity
The seller is liable for any lack of conformity of the goods that exists at the time of delivery and becomes apparent within two years of the delivery of the goods. The consumer may exercise their rights arising from the lack of conformity if they notify the seller of the lack of conformity within two months from the day the lack of conformity was established. In the event of a lack of conformity, the consumer has the right to request:
- Restoration of conformity free of charge (repair or replacement of the goods with new ones).
- A proportional reduction in the purchase price or withdrawal from the contract and a full refund of the amount paid (in accordance with the Consumer Protection Act - ZVPot-1).
It is presumed that the lack of conformity of the goods existed at the time of delivery if it becomes apparent within one year from the delivery of the goods, unless the seller proves otherwise or if this presumption is incompatible with the nature of the goods or the nature of the lack of conformity
Shipping
When ordering, we charge delivery for EU countries according to the weight of the products. Delivery cost are charged according to the following ranges:
- up to 10 kg: 35 €,
- from 10 to 20 kg: 45 €,
- from 20 to 50 kg: 95 €,
- from 50 to 100 kg: 155 €,
- over 100 kg: 155 € + surcharge for every additional kg over a 100 kg limit,
- there is additional charge of 80 € for products from categories sitting sets, sofa beds, tables, wardrobes and beds.
Most products leave our store the next business day after we receive your payment notification. In case the product is not currently in stock or available, we will inform you about the delivery time by email or your phone.
DHL is the contractual partner for the delivery of shipments, but the seller reserves the right to choose another delivery service if it is able to fulfil the order more efficiently, but must not change upon purchase the agreed shipping price.
If the goods were damaged during transportation (exterior of the shipment), then IMMEDIATELY complain about the shipment to the courier. The courier will draw up a complaint record on the spot for damage to the shipment. In the case of hidden damage to the shipment, the recipient is obliged to notify the delivery service in writing within the 8-day claim period, counted from the date of receipt of the shipment, provided that we jointly determine that the damage in our opinion occurred only at the time when the shipment was in the possession of the delivery.
For any additional information please contact our telephone number: 00386 41 625 450 or e-mail [email protected].
Privacy policy
The seller undertakes to permanently protect all personal data of the user, in accordance with the applicable legislation of the Republic of Slovenia and the European Data Protection Regulation (GDPR).
The seller will use personal data exclusively for the purpose of fulfilling the order (sending information material, offers, invoices) and other necessary communication.
In no case shall the user's information be handed over to unauthorised persons.
The seller uses appropriate technological and organisational means to protect the transfer and storage of personal data, orders and payments.
Communication
The seller reserves the right to contact the customer via the provided phone number to verify the provided information or request additional information in order to complete the order.
The seller will send the customer via email:
- order summary,
- confirmation of receipt of payment,
- notice of the shipped order
- any other notices regarding the execution of the contract.
The customer's email can also be used by the seller to send advertisements (announcements of various sales, promotions, ...) if the user has explicitly agreed to this. The customer can unsubscribe at any time from receiving e-news. The user's wish not to receive advertising messages anymore will be explicitly respected by the seller.
Disclaimer
The seller endeavors to ensure the up-to-dateness and accuracy of photographs and product data. Nevertheless, product photographs are for informative purposes only and serve as a visual representation of the actual product. The seller guarantees that the delivered goods have all the characteristics necessary for their normal use and those specified in the product description at the time of purchase. In the event of any significant changes to the product occurring after the order has been placed, we will notify the customer and allow them to withdraw from the contract.
Complaints and disputes
The seller respects the applicable consumer protection legislation. The seller shall endeavour to fulfil their duty to establish an effective system for handling complaints and to identify the person whom the customer can contact via the telephone or e-mail if any problem arises. The complaint should be submitted via the email address [email protected]. The procedure for handling a complaint is confidential.
The seller will confirm within five working days that they have received the complaint, inform the customer how long they will handle it, and keep them informed about the progress of the procedure.
The seller is aware that the essential characteristic of the customer's dispute, at least in terms of judicial resolution, is the disproportion between the economic value of the claim and the costs arising in the resolution of the dispute itself. This is also a major obstacle to the consumer from bringing a dispute to court. That's why the seller strives to do their best to resolve any dispute by mutual consent.
Out-of-court settlement of consumer disputes can be initiated by consumers through the SRPS platform, available on this link.