Terms and conditions of use

Terms and Conditions

The furniture store 123 (www.furniture123.eu) is operated by the company Polet d.o.o. from Slovenia, EU (hereinafter referred to as "the provider"). The General Terms and Conditions deal with the operation of the online furniture store www.furniture123.eu (hereinafter referred to as "the online store"), the rights of the user and the business relationship between the provider and the buyer.

Access to information (summary of legislation)

The provider commits to always providing the following information to the user:

  • the company's identification information (name and headquarters of the business, register number),
  • contact information that enables the user quick and effective communication (e-mail, telephone),
  • the essential characteristics of the provided goods or services (including after-sales services and warranties),
  • product availability (any product or service offered on the site should be accessible within a reasonable time),
  • the terms of delivery of the product or service (method, place and time of delivery),
  • all prices must be clearly and unambiguously specified and must show whether they already include taxes and transport costs,
  • the method of payment and delivery,
  • temporal validity of the offer,
  • the period within which it is possible to withdraw from the contract and conditions for withdrawal; moreover, information about potential costs of returning the product for the buyer,
  • an explanation of the appeal process, including full information of the customer relation office.

Payment Methods

The provider offers the following payment methods:

  • Paypal Payment,
  • credit card payment (Visa, Visa Electron, Mastercard, BA Maestro, American Express, Diners, JCB, Apple Pay),
  • Bancontact (in Belgium only),
  • iDEAL (in Netherlands only),
  • SOFORT (in Germany, Austria and Belgium only),
  • Giropay (in Germany only).

Prices

The prices shown in the online store are presented as retail prices. For the duration of the campaigns, the products show the promotional prices and savings in the form of a discount shown between the retail and the promotional price. All online store prices include VAT.

The prices apply in the case of payment by the payment methods and under the conditions mentioned above.

The provider will use their best endeavours to provide accurate prices, but it may still be the case that the price information is incorrect. In this case, or in the event that the price of an item changes during the processing of the order, the provider will notify the buyer of the changes and allow the buyer to cancel the purchase, and at the same time offer the buyer a solution that provides mutual satisfaction.

The contract of sale between the bidder and the buyer is concluded at the moment when the buyer receives an email confirming the order. From that moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.

Promotions

The provider will occasionally offer additional discounts, which can be obtained by entering the promotional code when ordering. Discount for correctly entered promotional code is calculated on the net price of the product (price excluding VAT). Only one promotional discount is considered when ordering. Promotional discounts do not add up, the maximum discount is applied.

Purchase procedure

Placing of the order

During the purchase process, the buyer adds the products to the cart, chooses the method of delivery and payment and places the order. In the process, they give all the necessary information for the order (name, surname, address, telephone, email) and agrees to the conditions of purchase. The order is placed by clicking on the "Confirm and place an order" button. The buyer will receive a summary of the order to their email address. After confirmation of the order, the order is recorded in the provider's system. Should the provider detect errors in the order, they join the right to inform the buyer by e-mail or call him / her on the telephone number in order to make the correct adjustments to the order.

Order paid

When the provider receives payment, they issue an invoice and initiate the process of dispatching the goods through the delivery service or the process of preparing the goods for personal pickup, depending on which option the buyer has chosen.

Order shipped

The ordered goods will be delivered within 2-6 business days after receiving the payment and will be delivered in accordance with the terms of the delivery service (usually the next business day from the day of pickup, except on weekends and public holidays). 

When the provider dispatches the goods, they send an email to the buyer, which includes the delivery information and the shipment number, information on how to deal with any damage during the delivery, as well as information on the return of the goods.

The provider shall also notify the buyer by e-mail in the event that he / she has selected a personal pickup and informs the buyer of the location and time of the pickup.

The purchase contract (order) is stored electronically on the provider's server. One copy of this contract is sent to the buyer via email after order confirmation. If the buyer wishes, a copy of the contract may be forwarded to them again by e-mail or by post in writing.

The right to withdraw from the purchase, the return of goods

According to the Consumer Protection Act, the consumer has the right to inform the company within 14 days from the receipt of the goods that they are withdrawing from the contract without having to give a reason for their decision. The message is considered to be timely if the mail was sent within the specified time frame. The only cost related to the withdrawal from the contract that the consumer is liable to pay is the cost of returning the goods.

The consumer must return the goods to the company within 14 days from the submission of the cancellation form available at this link. The consumer can forward the completed form to the email address info@furniture123.eu. We will refund your purchase to the bank account listed on the form within 14 days at the latest. For more detailed information on the return process please send an email to info@furniture123.eu.

Returned goods must be undamaged and in the same quantity, with original packaging and invoice. Before mounting or assembling the goods, make sure that the goods actually suit you. In the following cases, we reserve the right to refund the consumer a reduced amount of the purchase price, namely:

  • if the goods are returned in damaged or incomplete packaging - the purchase price is reduced by 20% of the value or at least 15 EUR,
  • if the goods are returned mounted or assembled - the purchase price is reduced by 25% of the value or at least  25 EUR,
  • if the goods are returned visibly used or damaged - the purchase price is reduced by at least 30% of the value or at least  30 EUR (depending on the extent of the damage).

Warranty

For items, the warranty is valid for one year from the date of purchase, unless otherwise stated on the warranty card or invoice. The warranty is valid when the instructions on the warranty card are taken into account and when an invoice is submitted.

The guarantee shall cease to be valid in the case of negligent handling, improper use, mechanical damage or malfunction with the presence of force majeure. The warranty also expires if the product is remodelled or if the product is installed by an unauthorised person (in case of installation of goods by an authorised person, the invoice should be credited to the buyer of the product).

Warranty periods are indicated on the warranty statements. Before ordering or returning, the buyer can contact the provider, who will provide up-to-date information on the warranty conditions for the selected products.

Warranty claims are handled by the importer of goods.

Real mistakes

Consumers may exercise their rights resulting from a material defect on the condition that they notify the seller of the defect within two months of the discovery of the defect. In the notification of a defect the consumer shall precisely describe the defect and enable the seller to inspect the product.

The seller shall not be liable for material defects that appear more than two years after the item was delivered. When a defect appears within six months of the item being delivered, the defect shall be deemed to have existed at the time of delivery.

In accordance with Article 37 of the Consumer Protection Act, the error is material:

  • if the item does not have the characteristics necessary for its normal use,
  • if the product does not have the characteristics necessary for the particular use for which the buyer buys it, but which the seller was or should have been familiar with,
  • if the product has no qualities and distinctions that were explicitly or silently agreed or prescribed
  • if the seller has delivered a product that does not match the sample or model, unless the sample or model was shown only for notification.

The suitability of the products is judged in the light of other, flawless products of the same type and by the manufacturer's statement or statement on the article itself.

A consumer who correctly informed the seller of an error has the right to require the seller to:

  • eliminate the defect on the goods or to return part of the paid amount in proportion to the defect or
  • replace the faulty goods with new flawless ones or
  • reimburse the entire payment.

Shipping

When ordering, we charge delivery for EU countries according to the weight of the products. Delivery cost are charged according to the following ranges:

  • up to 10 kg: 21 €,
  • from 10 to 20 kg: 27 €,
  • from 20 to 50 kg: 60 €,
  • from 50 to 100 kg: 104 €,
  • over 100 kg: 104 € + surcharge for every additional kg over a 100 kg limit.

Most products leave our store the next business day after we receive your payment notification. In case the product is not currently in stock or available, we will inform you about the delivery time by email or your phone.

DHL is the contractual partner for the delivery of shipments, but the provider reserves the right to choose another delivery service if it is able to fulfil the order more efficiently, but must not change upon purchase the agreed shipping price.

If the goods were damaged during transportation (exterior of the shipment), then IMMEDIATELY complain about the shipment to the courier. The courier will draw up a complaint record on the spot for damage to the shipment. In the case of hidden damage to the shipment, the recipient is obliged to notify the delivery service in writing within the 8-day claim period, counted from the date of receipt of the shipment, provided that we jointly determine that the damage in our opinion occurred only at the time when the shipment was in the possession of the delivery.

For any additional information please contact our telephone number: 00386 41 625 450 or e-mail info@furniture123.eu.

Privacy policy

The provider undertakes to permanently protect all personal data of the user, in accordance with the applicable legislation of the Republic of Slovenia and the European Data Protection Regulation (GDPR). 

The provider will use personal data exclusively for the purpose of fulfilling the order (sending information material, offers, invoices) and other necessary communication.

In no case shall the user's information be handed over to unauthorised persons.

The provider uses appropriate technological and organisational means to protect the transfer and storage of personal data, orders and payments.

Communication

The provider reserves the right to contact the buyer via the provided phone number to verify the provided information or request additional information in order to complete the order.

The provider will send the buyer via email:

  • order summary,
  • confirmation of receipt of payment,
  • notice of the shipped order
  • any other notices regarding the execution of the contract.

The buyer's email can also be used by the provider to send advertisements (announcements of various sales, promotions, ...) if the user has explicitly agreed to this. The buyer can unsubscribe at any time from receiving e-news. The user's wish not to receive advertising messages anymore will be explicitly respected by the provider.

Disclaimer

The provider does his best to ensure that the information published on the online store is up-to-date and correct. Nevertheless, the properties of the articles, the delivery period or the price may change so quickly that the administrator fails to correct the information on the web pages. In this case, the provider will inform the buyer of the changes and allow them to cancel the order or to change the ordered goods.

Although the provider strives to provide accurate photographs of the products sold, all photographs must be taken as symbolic. Pictures do not guarantee the product features.

Complaints and disputes

The provider respects the applicable consumer protection legislation. The provider shall endeavour to fulfil their duty to establish an effective system for handling complaints and to identify the person whom the buyer can contact via the telephone or e-mail if any problem arises. The complaint should be submitted via the email address info@furniture123.eu. The procedure for handling a complaint is confidential.

The provider will confirm within five working days that they have received the complaint, inform the buyer how long they will handle it, and keep them informed about the progress of the procedure.

The provider is aware that the essential characteristic of the buyer's dispute, at least in terms of judicial resolution, is the disproportion between the economic value of the claim and the costs arising in the resolution of the dispute itself. This is also a major obstacle to the consumer from bringing a dispute to court. That's why the provider strives to do their best to resolve any dispute by mutual consent.

Out-of-court settlement of consumer disputes can be initiated by consumers through the SRPS platform, available on this link.